The National Audit Office has recently released a statement saying that the amount of tax yielded through new investigation methods was £4 billion in the five years between 2006 and 2011.
During the same time the revenue office has managed to save money by reducing the number of staff it employs. Technology is being employed more than ever to investigate people who are evading tax.
The enforcement and compliance program, that is run by the revenue office cost nearly £400 million between 2011 and 2012. It is estimated that over the next three years, this increased yield is going to grow to nearly £9 billion. The NAO has said that the revenue office is unlikely to achieve this goal.
At the end of 2008, the revenue office cut nearly 3400 jobs and also managed to improve its productivity significantly. It estimates that its productivity has increased by nearly 36 percent since it made the job cuts.
The head of the NAO is Amyas Morse who has said, “The efficiency programme that the revenue officer has conducted seems to work very well. They have strengthened their position and this seems to be continually improving. We also think that the Department could be more efficient by improving their overall understanding of how individual projects impact their work. They should also work with staff to improve their understanding of the new systems that have been implemented.”
The NAO have also pointed out how the revenue office has not adequately measured how the job cuts have affected their customer service. They’ve also not looked at how customer service has been affected by the increased anti-tax evasion services that they have launched. Experts in the field have said that the customer service they have received from the revenue office has declined significantly in recent years.