Consumers who regularly bemoan the amount they have to pay for their gas and electricity bills are marginally more satisfied if a recent new story is anything to go by. According to Consumer Focus, a consumer watchdog, complaints about the services and prices offered by major energy companies fell by 7% over the first three months of 2012. Although this shows that the so-called ‘big six’ energy companies are starting to get their act together, the bigger picture shows that there are still a lot of dissatisfied customers.
Companies such as EDF Energy found that, although complaints fell significantly, there was still some level of concern over the services they were providing to business and home customers. Consumer Focus revealed that the French-owned firm was the worst performing of all the major energy suppliers, receiving 195 complaints per 100,000 customers, although they claimed that big improvements were being made to reduce that number even further. However, what they didn’t know is that many customers who were upset with the amount they had to pay for their energy supply found better deals with smaller companies.
Businesses of varying sizes who want to save money will do so by any means necessary, and with the overall cost of energy rising, it pays to identify ways of cutting down spending on what is one of the biggest overheads that most companies have. Some businesses were surprised to find that smaller energy suppliers were the ones offering the better deals, and by going to savings experts such as Make It Cheaper business savings would be significant enough for them to switch energy suppliers.
Although 77 out of 100,000 dissatisfied customers may sound like an insignificant number, nationally, that picture shows that there could be thousands of people who feel like they’ve been given a raw deal by their current energy supplier. However, as more businesses and households discover that there may be better deals elsewhere; this number is set to fall if big companies take heed of their customers’ concerns.
“Our customers said, when speaking to us, that smaller energy companies enjoyed a better reputation than the Big Six, not least because of their ‘fast and friendly’ customer service. Make It Cheaper found that, of those who switched supplier with our help, 55% said they were unhappy with billing, while 40% cited poor customer service as reason for leaving. This is why we decided to create a service dedicated to helping customers with any issues relating to their energy supplier, no matter how far they were into their existing contract”, said a spokesperson for Make it cheaper.
Make it Cheaper are holding an event on September 6th 2012 at The Albany in Twickenham, where Business Secretary Vince Cable will be doing a 60 minute Q&A session on small business issues. At the event, workshops on saving businesses money and networking opportunities are also present for local businesses based in the Twickenham area. The event takes place at The Albany, 1 Queen’s Road, Strawberry Hill, Twickenham TW1 4EZ from 6pm-8pm, and entry is free.